Shipping policy
At RYDERimports, we aim to process and dispatch orders as quickly as possible. This Shipping Policy explains how we handle order processing, delivery, shipping costs, delays, and delivery issues.
Order processing
Orders are processed during normal business days, excluding weekends and public holidays.
Once your order has been placed and payment has been received, we will prepare your order for dispatch as soon as possible.
During busy periods, product launches, sale periods, supplier delays, or public holidays, processing times may be longer than usual.
Shipping locations
We currently ship orders within New Zealand.
If you are located outside New Zealand and would like to purchase from RYDERimports, please contact us before placing an order.
Shipping rates
Shipping rates are calculated at checkout where applicable.
The final shipping cost will depend on the products ordered, delivery location, package size, weight, and available shipping options.
Delivery timeframes
Delivery timeframes are estimates only and are not guaranteed.
Delivery times may vary depending on courier delays, rural delivery, public holidays, severe weather, stock availability, supplier delays, or other circumstances outside our control.
RYDERimports is not responsible for delays caused by courier companies or third-party delivery providers.
Tracking information
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow time for tracking information to update after your order has been collected by the courier.
Incorrect delivery details
Customers are responsible for providing accurate and complete delivery information at checkout.
RYDERimports is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping details supplied by the customer.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible at info@ryderimports.co.nz.
Lost or damaged deliveries
If your order arrives damaged, please contact us as soon as possible at info@ryderimports.co.nz with your order number, photos of the damaged packaging, photos of the damaged product, and a short description of the issue.
If your order appears to be lost or significantly delayed, please contact us and we will help where possible with the courier investigation.
Authority to leave
If you give the courier authority to leave your parcel unattended, you accept responsibility for the parcel once it has been marked as delivered by the courier.
RYDERimports is not responsible for parcels that are lost, stolen, or damaged after being delivered under an authority to leave instruction.
Split shipments
Some orders may be shipped in multiple parcels depending on product availability, size, supplier dispatch, or warehouse location.
If your order is split into multiple shipments, tracking details may be provided separately.
Click and collect
If click and collect is available, collection details will be provided after your order has been processed.
Please wait until you receive confirmation that your order is ready before collecting.
Contact information
If you have any questions about shipping or delivery, please contact us at: